RETURN & REFUND POLICY
At Vintage Beauty Care, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
RETURN WINDOW
You may request a return within 7 days of delivery.
RETURN ELIGIBILITY
* Because human hair is a hygienic product, only items that meet all of the conditions below are returnable:
* Reported as defective, damaged in transit, or incorrectly packed (e.g., wrong length, texture, or quantity).
* Unworn, unwashed, unbrushed, uncut, and un‑dyed, with the factory ties, lace, and security seals fully intact.
* Returned in the original packaging within 3 calendar days of the recorded delivery date.
⚠️ Installed, coloured, chemically treated, or untied hair cannot be returned under any circumstance.
RETURN PROCEDURE
* Request authorization: Email support with clear photos or video of the issue within 72 hours of delivery.
* Request authorization is approved.
* Ship back within 5 days: Items must arrive at our facility within 5 business days of approval; otherwise, the authorization is void.
INSPECTION & RESOLUTION
* Upon receipt, products undergo a recorded quality inspection lasting 1–2 business days.
* If the return is approved, you may choose either:
* A replacement/exchange (subject to inventory), or
* A refund to the original payment method.
REFUND TERMS
* Approved refunds are initiated within 5–7 business days after inspection approval; posting time may vary by issuer.
* Original shipping fees are non‑refundable, except where the return is due to our error or a carrier‑verified transit damage.
* We are not responsible for returns lost in transit without a valid tracking number.
NON‑RETURNABLE & SALE ITEMS
* All special customised or special‑order textures, lengths, or coloured bundles/wigs, pre-orders like sistalocs.
* Clearance or “sale” items explicitly marked on the product page.
CONTACT
Questions Email myhairbyvintage@gmail.com or call /WhatsApp +234‑908‑474‑7736
Monday–Friday, 9 AM–5 PM (local time).
We’re committed to top‑quality hair and exceptional customer care.