ORDER CANCELLATION POLICY
At Vintage Beauty Care, we understand that plans can change. Our goal is to make your shopping experience smooth, fair, and hassle-free.
ORDER CANCELLATION WINDOW
* You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
* After 12 hours, orders are automatically processed to ensure fast delivery and cannot be cancelled.
HOW TO CANCEL
To request a cancellation, please:
1. Email us immediately at myhairbyvintage@gmail.com with your order number and reason for cancellation.
2. Or call/WhatsApp us at +234-908-474-7736 within the 12-hour window.
NON-CANCELLABLE ORDERS
* All custom orders of wigs, bundles with customizations, or pre-orders (like sistalocs) are non-cancellable once the order has been placed, as production begins immediately.
REFUND AFTER CANCELLATION
* If your cancellation is approved within the allowed time, a full refund will be processed to your original payment method within 5–10 business days.
* If your order has already shipped, cancellation is no longer possible, but you may refer to our Return & Refund Policy.
ORDER REFUSAL UPON DELIVERY
Refusing delivery does not count as a valid cancellation. You will be responsible for the original shipping cost and any return fees before any refund is issued.
CONTACT
Questions Email myhairbyvintage@gmail.com or call /WhatsApp +234‑908‑474‑7736
Monday–Friday, 9 AM–5 PM (local time).
We’re committed to top‑quality hair and exceptional customer care.