Refund and Returns Policy

Return & Refund Policy

At Vintage Beauty Care, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window

You may request a return within 7 days of delivery.

Return Eligibility

Because human hair is a hygienic product, only items that meet all of the conditions below are returnable:

• Reported as defective, damaged in transit, or incorrectly packed (e.g., wrong length, texture, or quantity).
• Unworn, unwashed, unbrushed, uncut, and un‑dyed, with the factory ties, lace, and security seals fully intact.
• Returned in the original packaging within 3 calendar days of the recorded delivery date.

Return Procedure

• Request authorization: Email support with clear photos or video of the issue within 72 hours of delivery.
• Request authorization is approved.
• Ship back within 5 days: Items must arrive at our facility within 5 business days of approval; otherwise, the authorization is void.

Inspection & Resolution

• Upon receipt, products undergo a recorded quality inspection lasting 1–2 business days.
• If the return is approved, you may choose either:
• A replacement/exchange (subject to inventory), or
• A refund to the original payment method.

Refund Terms

• Approved refunds are initiated within 5–7 business days after inspection approval; posting time may vary by issuer.
• Original shipping fees are non‑refundable, except where the return is due to our error or a carrier‑verified transit damage.
• We are not responsible for returns lost in transit without a valid tracking number.

Non-Returnable & Sale Items

• All special customised or special‑order textures, lengths, or coloured bundles/wigs, pre-orders like sistalocs.
• Clearance or “sale” items explicitly marked on the product page.